We do direct billing to benefits providers for Physiotherapy, Chiropractic and all other services at Pain Free Health Clinic

Pain Free Health Clinic is pleased to offer direct billing for physiotherapy to a number of extended health carriers. Availability of this service is dependent on your carrier and/or plan. Please note that all treatment fees are the responsibility of the patient. If online direct billing is not available you will be asked to pay for your visit up front and we will provide you with a receipt which you can submit to your extended health carrier for reimbursement.

We offer online direct billing for the following insurers:

  • Great West Life
  • Manulife
  • Sunlife
  • Johnston Group
  • Johnson Ins
  • Chamber of Commerce
  • Industrial Alliance
  • Financial Group
  • Maximum Benefits
  • Pacific Blue Cross
  • SSQ Financial
  • Greenshield Canada
  • Equitable Life
  • Cowan Insurance
  • Medavie Blue Cross (Veterans Affairs, Canadian Armed Forces and RCMP)

What you need to bring:

  1. Your extended benefits card with policy number and member ID
  2. Doctor’s referral, if required by your policy

We are only able to bill to your primary coverage insurance. If you have one plan for your family, we can bill directly.

If you have two plans (both parents have coverage), we can only bill to your primary plan. For parents this would be their own workplace plan. For children this is generally the plan of the parent with the earlier birthday in the calendar year (regardless of the year of birth).

Direct Billing FAQ

How do I know how much I am covered for?
You can learn the details of your coverage by contacting your extended health carrier or from your plan administrator.

What if my visit is partially covered by my extended health carrier?
We can still bill your carrier! If your visit is partially covered we will bill the covered amount to the carrier and ask that you pay the balance of your visit at the end of each treatment.

Can we coordinate benefits?
At this time Pain Free Health Clinic will bill 1 (one) third party carrier per visit (eg: 1 Extended Health Carrier or ICBC or MSP). Coordination of benefits is not available.

Do I need a doctor’s referral?
Pain Free Health Clinic does not require a doctor’s referral however some plans do require one. Please check with your extended health carrier to learn your plan requirements.

What if I have an open ICBC, WorkSafe or other insurance claim?
If you have an open insurance claim we cannot bill your visit to your extended health carrier if it is related to the open claim. You will need to pay for the treatment and seek reimbursement from your carrier.

What if my claim is denied?
If your visit is denied for online direct billing we ask that your balance is paid in full at the end of each treatment. The front desk staff will advise you if your claim has been denied before you leave. Please note: some plans have restrictions that do not allow for online direct billing. To check if you are eligible for this service please contact your extended health carrier.

SEE WHAT OUR CLIENTS HAVE TO SAY – SOUTH SURREY | RICHMOND
Kimberly Toeun
Kimberly Toeun
September 15, 2022.
I have been going here regularly. I have used almost all the services (massage, chiro, acupuncture, physio). All have been absolutely amazing. Everyone I have encountered so far have been super knowledgeable, friendly, and professional. Anyone living in the area I would highly recommend going here. Very convenient location and they do direct billing of course. Really like their online booking system. It’s easy and convenient. Front staff are also very friendly.
Shreya Keshav
Shreya Keshav
August 21, 2022.
Amazing services. All the therapist are amazing. Specially The Chiropractor- Dr Parm Bisla. He know each and every details of all kind of pain and fix me so many times with my neck pain, frozen shoulder, tennis elbow, tendentious ankle, lower back pain, vertigo. Basically I need a lot of fixing. So it my one place to go from last 5 years. I wish I could give 10 star ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. It’s so worth it. ❤️❤️🙌🏻🙌🏻
Martha Delgado
Martha Delgado
August 21, 2022.
I am very pleased with all the services. Katrina and Milan are absolutely amazing I’ve tried Acupunture too, also very good. This Saturday I met Tyler at the front desk for the first time. Best customer service ever. She’s definitely a valuable asset for the Clinic. 👏
hersh sodhi
hersh sodhi
July 20, 2022.
Went in to see Parm for some wrist and neck problems. We are mid-way through treatment and the pain is non-existent. On top of that, after few adjustments, I am noticing that my senses are heightened and I am thinking clearer, which I was not expecting. Parm's very professional and knowledgable. I highly recommend him.
jade kennedy
jade kennedy
July 7, 2022.
I have had chronic pain for years and I have been to many different clinics and Pain Free Health is definitely one of the best clinics I’ve been to. The ladies working at the front fest are very friendly and helpful and Ravi (chiro) and Gina (massage) are both awesome. I have had horrible experiences at some other places but everyone at Pain Free seems to truly care about their patients.
Jeffrey Wall
Jeffrey Wall
May 9, 2022.
This place is awesome. I never miss an appointment because they have a very thorough reminder system. They will do their best to squeeze you in if you are having a hard time. Everyone is friendly and professional. Most of all, their treatment has greatly reduced my pain and increased my mobility. I have and would recommend this clinic or anyone in need.
Gagan Sandhar
Gagan Sandhar
April 16, 2022.
I’ve been coming here for over a year and have worked with Seeru, Ravi, Milan, Jinhee, and Brenden. Everyone at pain free works to ensure that you have a great experience from the receptionists to the professionals themselves. With their help I’ve seen a great amount of progress and hope to see some more. Keep up the good work team!
Mark Dhaliwal
Mark Dhaliwal
April 13, 2022.
I have been coming to Pain Free Health for the past year with various injuries. I have had nothing but great success with the healing. I recommend Milan for your physiotherapy needs and Dr Beesla for your Chiropractic needs.
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