What you need to bring:

1. Your extended benefits card with policy number and member ID
2. Doctor’s referral, if required by your policy

We are only able to bill to your primary coverage insurance. If you have one plan for your family, we can bill directly.

If you have two plans (both parents have coverage), we can only bill to your primary plan. For parents this would be their own workplace plan. For children this is generally the plan of the parent with the earlier birthday in the calendar year (regardless of the year of birth).

Direct Billing FAQ

How do I know how much I am covered for?
You can learn the details of your coverage by contacting your extended health carrier or from your plan administrator.

What if my visit is partially covered by my extended health carrier?
We can still bill your carrier! If your visit is partially covered we will bill the covered amount to the carrier and ask that you pay the balance of your visit at the end of each treatment.

Can we coordinate benefits?
At this time Pain Free Health Clinic will bill 1 (one) third party carrier per visit (eg: 1 Extended Health Carrier or ICBC or MSP). Coordination of benefits is not available.

Do I need a doctor’s referral?
Pain Free Health Clinic does not require a doctor’s referral however some plans do require one. Please check with your extended health carrier to learn your plan requirements.

What if I have an open ICBC, WorkSafe or other insurance claim?
If you have an open insurance claim we cannot bill your visit to your extended health carrier if it is related to the open claim. You will need to pay for the treatment and seek reimbursement from your carrier.

What if my claim is denied?
If your visit is denied for online direct billing we ask that your balance is paid in full at the end of each treatment. The front desk staff will advise you if your claim has been denied before you leave. Please note: some plans have restrictions that do not allow for online direct billing. To check if you are eligible for this service please contact your extended health carrier.